National Relocation Van Lines

The company gave 12 hours notice before picking up my possessions, caused significant wall and door damage during the move, and it cost $2000 more than additionally quoted. It’s been 3 weeks since I moved and I have had zero contact from them regarding when my things will be delivered. When after 10 calls I finally reached someone, I was told it would be another 2 weeks minimum to get my possessions.

$4000+ to be without my possessions for 5+ weeks. I could have done this myself for cheaper and more efficiently. Horrible experience.

Move size: 1 Bedroom Home Service cost: $4000

Not sure who all these excellent reviews are written by. Certainly cannot be real customers.

Worst company EVER. Do not do business with this company if you like your money because they will bait and switch you once the truck is loaded. Then put everything in a storage unit until someone can move it to your new location. In our case over 3 weeks. The moving coordinator scheduled our move for us based on the day we needed our things to be in our new location. They were a day late to pick up our belongings. They were 2 weeks late in delivering our belongings causing us to have to buy a refrigerator and microwave. Several big Tupperware bins destroyed with contents inside destroyed including a $300 floor vase and a $500 bookcase headboard. They charge for wrapping your items.. Watch out they just start doing it and don't tell you until almost done that it is an extra charge. Several federal regulations were ignored. Customer Service is a joke. Lies upon lies upon lies. What should have costed us $4800 ended up costing $12,000 in the end. Do yourself a favor and Google "protect your move" and read the government regulations for moving companies and look for the red flags they list. Had we done this PRIOR we would have NEVER used this company!

Service cost: $7000

I am so impressed with the men who come out. They do an amazing job and are always so polite and professional. This is the 3rd time I have used your company. The office staff are good as well but this time they didn’t have all the supplies on the truck that I requested. It made the move a little harder as I was counting on those boxes to be on the truck. So after the truck was loaded I still had more to do which I didn’t plan on. So I was late picking up my newborn at daycare due to this. But it all worked out and the move I think was successful but this was all due to the men who came out. Amazing job.

Service cost: $1152

Working with Leo in sales was great .. until my belongings and furnishings were picked up on 03/03/2015 in Iowa.  The movers were a couople of hours late, but called to let me know this was the case and it was due to poor weather (icy in Iowa).  My expected delivery date in Florida was given as "between 03/12/2105 and 03/14/2015, but we're not Fed Ex or UPS and can't give you an exact date."  I obtained possession of my apartment in Florida after a three-day drive from Iowa.  The day I got the apartment (03/12/15), I called National Relocation Van Lines Customer Service to find out if they knew my exact delivery date/time.  It was at that time that Customer Service (Phyllis) told me that the movers had run into bad weather and would be delayed "at least a week."  After picking my jaw up off the floor, I purchased an air mattress and lawn chair, some paper plates and paper cups, and "camped out" in my new living room.  According to the contract, I should receive my items no later than 03/22/2015 (they will tell you they have "ten days from the estimated delivery date" to get your stuff to you).  However, I called again on 03/17/2015 to get an update on the move and was told by Customer Service (Eric) that the movers "should" be here between 03/22/2015 and 03/27/2015.  No reason for this delay was given.  I started my new job on Monday, 03/16/2015.  It was necessary for me to purchase uniforms (I had only packed two sets of scrubs).  I continued to sleep on my air mattress while waiting for my belongings to arrive.  No one bothered to call me to inform me there was a delay either time .. I had to call them.  I have never received a return call or email from Leo about this situation.  I also did not receive a return call or email from Phyllis in Customer Service.  My furniture and belongings finally arrived mid-day on Friday, 03/27/2015.  I knew that there was a $75 charge for each set of 8 steps after the first 8.  There were exactly 24 steps, but I was given a $75 "discount" and only made to pay $150.  If the firsts 8 steps don't count, do the math.  No discount, no apology … and I was told to “call the office” related to the broken items I found as I unpacked.  They also hit the wall of the apartment with a piece of furniture.  While they were still here, I sent a picture to the apartment complex office to get an estimate of what this might cost for drywall repairs.  The off-hand comment from one of the movers to his "boss" was, "I just finished a job for a drywall company..don't let them take you.  That shouldn't cost more than $100."  I would not recommend this company.

Service cost: $5690

My experience with this company was horrible. The first offence was when they doubled the quoted price they gave me after all my stuff was already on the moving truck, they claimed the price is often higher because of extra boxes. I had 4 extra boxes and they tried to charge me $2,000 more. The estimate was $2450, the attempted to raise the price to over $4500. I talked them down to $3,300 feeling I had no choice because they already had my stuff. The next issue was scheduling the delivery date. I needed to get permits for the town to mark off parking for the truck and they needed a delivery date. I scheduled this for June 27th (though my contract said July 1-6). I asked if it would be a problem that is was not in the contract window and they said no. Two days before the move I left two voicemails to see if they were going to come, then I had to call at least 4 times (I think more) the day before the move to find out they were not coming. The move was bumped to the following Thursday, then Friday, then Sunday- I had to call each time to find out they were not coming. Upon receiving my things 2 chairs were broken and cannot be used, two glass table tops were missing and when I asked the movers they stated perhaps they were packed in a box (they were not), they brought in 2 things that were not mine, including a glass picture that was shattered and glass was all over my floor.  My bike handles are sideways and this may not be able to be repaired (I do not have the tool to even check, so I will need to take this to a bike repair shop). A glass was broken. They trudged dirt on a light carpet on a sunny day (because the furniture was clearly stored in mud (the bottom was clean when they took it form a white carpeted room). The boxes looked as if they had been thrown, even those marked fragile. I called to ask for compensation for the damage and have not received a phone call back. I sent an email with pictures of the damage and have not been contacted back.

Service cost: $3300

Not only was my move a success but I also paid less money in the end. I was over quoted purposely so in the end I would pay less and I did. And when I say my move was a success, it really was. The movers got to both locations on time and when they said they would. Times and dates never changed and always stayed the same on the quote. The movers were really awesome! They moved fast but they wrapped up my things so perfectly. At the delivery end my things arrived in great condition and nothing was missing or damaged. They even put everything where I wanted it to be. I really appreciated all of their hard work and efforts!  
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Service cost: $2795

Don't believe a single positive review. These people are criminals. They tripled our quote after the moving truck drove away and demanded full payment before I could even check the evidence. They used 400 dollars of packing materials without my consent, violated the guaranteed dates we paid for, broke and lost items, and tried to EXTORT A BRIBE FROM US TO BREAK THE LAW. Every which way they tried to take us for more money, with made up fees and falsified information. And don't try to complain. Their customer service division DOESN'T EXIST and the addresses this company lists (linked to several DOT numbers) are APARTMENT COMPLEXES. I did a YOUTUBE series on my experience with this moving company. Please watch my videos! They explain the WHOLE story. I'm also fairly certain that these guys are linked to some kind of criminal organization. We've been in contact with a few different news stations and lawyers to look at our case and as soon as they start to dig for info, they stop taking our calls and end communication. Run away! Run far away!

Service cost: $7000

STAY AWAY if you want your furniture. The company refuses to deliver my furniture. They have had my furniture for 3 months and will not bring it to me. The contract stated they would pick it up from Bryson City , NC on August 6th and deliver to
Pensacola, Fl on August 14th. Instead it is in a warehouse in Charlotte, NC and they have told me they will NOT bring it until another load comes this way.They have taken over $1000.00 and will not return my money or even a phone call. Eric, Jessica, Amber.. no one! I have left 12 messages for Phyllis..no return call, EVER! The owner does not speak to customers. I have reported them to BBB and Dept of Transportation. They do not care that I have no furniture or bed. I trusted them!! I call them at least 2X a week They told me I could come get it from Charlotte, NC, but would not guarantee anyone would be there to open the warehouse and would not return ANY money. Essentially, I have paid them to steal my furniture..they have it and won't return it to me! PLEASE, PLEASE, PLEASE, save yourself sleepless nights.

Service cost: $1526

Con artists posing as moving brokers caused me medical harm and destroyed our things. This complaint is about White Horse A&S llc, aka National Relocation Van Lines, aka National Relocation Solutions (they clearly hide alternate identities to prevent customers from seeing complaints such as this - I'm complaining against White Horse, but they don't use that name, at all, they go by National Relocation to fool the customers). They scheduled a pick-up date of July 6, but did not arrive. When we called, they told us they would arrive on July 7, which was after the time we were contractually obligated to be out of the house. They scheduled a delivery of July 13, but did not arrive. When we called, they demanded $2,000 on top of the down-payment we had already made. We agreed because there was large medical equipment on board that I badly needed, and that we had only rationed about 2 weeks worth of medication since they promised a 1 week delivery. They knew about this beforehand, and were made aware of it again after this exchange, and they promised a delivery date of the 17th, which never arrived. Then they promised the 20th (the latest date contractually allowable). Still nothing. They then said that they had no idea there was a problem, despite the fact that we were calling nearly on a daily basis, and that our things would arrive on Aug 05. It's at that point I threatened to call the FBI, and then they offered a date of July 27th. Our things finally did arrive on July 27th, but not before several medical complications occurred, resulting in unnecessary suffering and medical procedures. Many of our things arrived broken, including both a couch and loveseat ($1,564), bunkbeds ($187), fridge ($899), and picture frames (negligible). There were also a variety of things missing, such as a traditional tea set I bought for my wife while I was working in Beijing in 2007-2008. When we complained, they directed us to some lackey complaint company called MovingClaims.net. This company has just as bad a reputation as National Relocation. The filing process with this company only takes into account damaged goods, not contract violations or anything else. Despite this, there were still significant delays, and we finally heard on Nov 17 that they were offering us $68. That's less than 1/1000 of what they actually owe us for the contract violations, resulting medical complications, and damaged items. So now we are forced to resort to hiring a lawyer. On top of all this, they violated several federal laws, including refusing to weigh/measure the shipment in front of us, increasing the non-binding price estimate by over 200%, and not providing a final bill of lading with full inventory of everything that was packed. This is not a real company, at all. They are a group of people scamming customers and holding their things hostage. We are now dedicated to taking them down, completely. Even if we never get our settlement, we will not stop until they close their operations entirely.

Service cost: $6000

Please do NOT use National Relocation Van Lines (aka Solutions) for your move! They will not return phone calls. They two men that picked up my stuff arrived very late in the day and yelled at each other in Russian the whole time. I was by myself and they split up so I couldn't watch or monitor what they were doing. They used $485 worth of packing material without my permission. They noted that EVERYTHING was scratched or damaged, which I didn't notice because they presented me with a stack of paperwork at 11 pm at night, I couldn't read their writing, and I just wanted them out of my house. The company charged me for 1600 cubic feet. When it was delivered, we measured and it was only 864 cubic feet. Even though we documented this with pictures (taken before unloading), witnesses, and even the drivers written agreement of our measurements, the company refused to reimburse us. Lastly, the driver Alex refused to deliver to my home, which was pure laziness and incompetence. In summary, National Relocation Vanlines overcharged me $4000 and cost me an additional $1100 in damages and storage rental. I was offered less than $100 in settlement.

Service cost: $9203