National Relocation Van Lines

The company gave 12 hours notice before picking up my possessions, caused significant wall and door damage during the move, and it cost $2000 more than additionally quoted. It’s been 3 weeks since I moved and I have had zero contact from them regarding when my things will be delivered. When after 10 calls I finally reached someone, I was told it would be another 2 weeks minimum to get my possessions.

$4000+ to be without my possessions for 5+ weeks. I could have done this myself for cheaper and more efficiently. Horrible experience.

Move size: 1 Bedroom Home Service cost: $4000

Not sure who all these excellent reviews are written by. Certainly cannot be real customers.

Worst company EVER. Do not do business with this company if you like your money because they will bait and switch you once the truck is loaded. Then put everything in a storage unit until someone can move it to your new location. In our case over 3 weeks. The moving coordinator scheduled our move for us based on the day we needed our things to be in our new location. They were a day late to pick up our belongings. They were 2 weeks late in delivering our belongings causing us to have to buy a refrigerator and microwave. Several big Tupperware bins destroyed with contents inside destroyed including a $300 floor vase and a $500 bookcase headboard. They charge for wrapping your items.. Watch out they just start doing it and don't tell you until almost done that it is an extra charge. Several federal regulations were ignored. Customer Service is a joke. Lies upon lies upon lies. What should have costed us $4800 ended up costing $12,000 in the end. Do yourself a favor and Google "protect your move" and read the government regulations for moving companies and look for the red flags they list. Had we done this PRIOR we would have NEVER used this company!

Service cost: $7000

I am so impressed with the men who come out. They do an amazing job and are always so polite and professional. This is the 3rd time I have used your company. The office staff are good as well but this time they didn’t have all the supplies on the truck that I requested. It made the move a little harder as I was counting on those boxes to be on the truck. So after the truck was loaded I still had more to do which I didn’t plan on. So I was late picking up my newborn at daycare due to this. But it all worked out and the move I think was successful but this was all due to the men who came out. Amazing job.

Service cost: $1152

Working with Leo in sales was great .. until my belongings and furnishings were picked up on 03/03/2015 in Iowa.  The movers were a couople of hours late, but called to let me know this was the case and it was due to poor weather (icy in Iowa).  My expected delivery date in Florida was given as "between 03/12/2105 and 03/14/2015, but we're not Fed Ex or UPS and can't give you an exact date."  I obtained possession of my apartment in Florida after a three-day drive from Iowa.  The day I got the apartment (03/12/15), I called National Relocation Van Lines Customer Service to find out if they knew my exact delivery date/time.  It was at that time that Customer Service (Phyllis) told me that the movers had run into bad weather and would be delayed "at least a week."  After picking my jaw up off the floor, I purchased an air mattress and lawn chair, some paper plates and paper cups, and "camped out" in my new living room.  According to the contract, I should receive my items no later than 03/22/2015 (they will tell you they have "ten days from the estimated delivery date" to get your stuff to you).  However, I called again on 03/17/2015 to get an update on the move and was told by Customer Service (Eric) that the movers "should" be here between 03/22/2015 and 03/27/2015.  No reason for this delay was given.  I started my new job on Monday, 03/16/2015.  It was necessary for me to purchase uniforms (I had only packed two sets of scrubs).  I continued to sleep on my air mattress while waiting for my belongings to arrive.  No one bothered to call me to inform me there was a delay either time .. I had to call them.  I have never received a return call or email from Leo about this situation.  I also did not receive a return call or email from Phyllis in Customer Service.  My furniture and belongings finally arrived mid-day on Friday, 03/27/2015.  I knew that there was a $75 charge for each set of 8 steps after the first 8.  There were exactly 24 steps, but I was given a $75 "discount" and only made to pay $150.  If the firsts 8 steps don't count, do the math.  No discount, no apology … and I was told to “call the office” related to the broken items I found as I unpacked.  They also hit the wall of the apartment with a piece of furniture.  While they were still here, I sent a picture to the apartment complex office to get an estimate of what this might cost for drywall repairs.  The off-hand comment from one of the movers to his "boss" was, "I just finished a job for a drywall company..don't let them take you.  That shouldn't cost more than $100."  I would not recommend this company.

Service cost: $5690

My experience with this company was horrible. The first offence was when they doubled the quoted price they gave me after all my stuff was already on the moving truck, they claimed the price is often higher because of extra boxes. I had 4 extra boxes and they tried to charge me $2,000 more. The estimate was $2450, the attempted to raise the price to over $4500. I talked them down to $3,300 feeling I had no choice because they already had my stuff. The next issue was scheduling the delivery date. I needed to get permits for the town to mark off parking for the truck and they needed a delivery date. I scheduled this for June 27th (though my contract said July 1-6). I asked if it would be a problem that is was not in the contract window and they said no. Two days before the move I left two voicemails to see if they were going to come, then I had to call at least 4 times (I think more) the day before the move to find out they were not coming. The move was bumped to the following Thursday, then Friday, then Sunday- I had to call each time to find out they were not coming. Upon receiving my things 2 chairs were broken and cannot be used, two glass table tops were missing and when I asked the movers they stated perhaps they were packed in a box (they were not), they brought in 2 things that were not mine, including a glass picture that was shattered and glass was all over my floor.  My bike handles are sideways and this may not be able to be repaired (I do not have the tool to even check, so I will need to take this to a bike repair shop). A glass was broken. They trudged dirt on a light carpet on a sunny day (because the furniture was clearly stored in mud (the bottom was clean when they took it form a white carpeted room). The boxes looked as if they had been thrown, even those marked fragile. I called to ask for compensation for the damage and have not received a phone call back. I sent an email with pictures of the damage and have not been contacted back.

Service cost: $3300

I searched for nearly 1 week to get a Mover that would be detailed and professional about their service.  I spoke to 6 different companies including National Relocation Van Lines. the majority of the companies I talked to were pushy and impatient when it came to asking questions, all they were concerned with was getting our deposit immediately.   I worked with Alex Getty during the whole process on planning our 4 bedroom relocation.  He was prompt with returning emails and calls, but most of all he was patient with all the questions my wife and I threw his way.  His replies and answers were very detailed in what to expect and how to prepare for our cross country relocation.  He gave advice on what to and how to pack  fragile items for the relocation as well as referred us to a few services for  Wood Crating Specialty items that we absolutely wanted to arrive safely.  He also referred an excellent Car Transport company( Midsommar Services ask for Gordon) for our 2 vehicles we needed Shipped.  The movers that arrived , Eugene was the Foreman, were excellent.  They wrapped and protected our Furniture extremely Well.   The crew on delivery just as good.  They unloaded and reassembled our furniture with ease.  We did have a few pieces that were scuffed, but that is to be expected with a cross country move.  We purchased the additional protection coverage so we didn't mind the minor stuff. They weren't the cheapest, however, the price was in our budget and were very satisfied with the level of service we received.  Our advice to those looking for movers would be take your time and don't get pushed in to selecting a company until you are comfortable with the information presented to you.  Ask for Alex he is very informative and helpful with what to expect.  .

Service cost: $6800

I am still in the process of being moved from Clearwater,FL to final destination in Leesburg,VA. I have been generally satisfied with the sales person, Alex Getty but, other than being promised help and apologizing for the mixup with my move, Alex has not been able to help. I felt that I was treated extremely rudely by the forman of the movers upon pick up of my furniture. I was not credited with items that your company had agreed to include in the estimate and was basically forced to sign paperwork that made me pay a much higher price than was agreed upon and I was made to sign documents that showed my having selected no insurance for my furniture vs the full value coverage that I paid for. I will not go into some of the other rude comments that the forman made to me.Furthermore, I am getting no response from anyone when asking for documentation for this insurance of at least an email stating that the furniture has been insured. Unfortunately, so far my experience has been very stressful to say the least. I am still hoping that we can straighten this situation out but am losing hope.

Service cost: $3650

I did not know how the company was until I saw someone moving and I asked that person about the company and they said they were satisfied. But after I experienced the service myself I was very pleased with the two movers I had. They were careful with my items, they packed with care and once we got to the storage place, they got everything in, which I didn't think all my items will go in. They both packed everything so well and neat, and how I wanted it to go. So I would recommend them to my friends. And your price was cheaper than some of the other places I called. Just wanted to let you know I did went through the phone book first before I decided to hire your company, Just tell the two guys that help me that they were friendly, caring of my items, very professional and excellent customer service and always smiling. Thank you!

Service cost: $3541