National Relocation Van Lines

The company gave 12 hours notice before picking up my possessions, caused significant wall and door damage during the move, and it cost $2000 more than additionally quoted. It’s been 3 weeks since I moved and I have had zero contact from them regarding when my things will be delivered. When after 10 calls I finally reached someone, I was told it would be another 2 weeks minimum to get my possessions.

$4000+ to be without my possessions for 5+ weeks. I could have done this myself for cheaper and more efficiently. Horrible experience.

Move size: 1 Bedroom Home Service cost: $4000

Not sure who all these excellent reviews are written by. Certainly cannot be real customers.

Worst company EVER. Do not do business with this company if you like your money because they will bait and switch you once the truck is loaded. Then put everything in a storage unit until someone can move it to your new location. In our case over 3 weeks. The moving coordinator scheduled our move for us based on the day we needed our things to be in our new location. They were a day late to pick up our belongings. They were 2 weeks late in delivering our belongings causing us to have to buy a refrigerator and microwave. Several big Tupperware bins destroyed with contents inside destroyed including a $300 floor vase and a $500 bookcase headboard. They charge for wrapping your items.. Watch out they just start doing it and don't tell you until almost done that it is an extra charge. Several federal regulations were ignored. Customer Service is a joke. Lies upon lies upon lies. What should have costed us $4800 ended up costing $12,000 in the end. Do yourself a favor and Google "protect your move" and read the government regulations for moving companies and look for the red flags they list. Had we done this PRIOR we would have NEVER used this company!

Service cost: $7000

I am so impressed with the men who come out. They do an amazing job and are always so polite and professional. This is the 3rd time I have used your company. The office staff are good as well but this time they didn’t have all the supplies on the truck that I requested. It made the move a little harder as I was counting on those boxes to be on the truck. So after the truck was loaded I still had more to do which I didn’t plan on. So I was late picking up my newborn at daycare due to this. But it all worked out and the move I think was successful but this was all due to the men who came out. Amazing job.

Service cost: $1152

Working with Leo in sales was great .. until my belongings and furnishings were picked up on 03/03/2015 in Iowa.  The movers were a couople of hours late, but called to let me know this was the case and it was due to poor weather (icy in Iowa).  My expected delivery date in Florida was given as "between 03/12/2105 and 03/14/2015, but we're not Fed Ex or UPS and can't give you an exact date."  I obtained possession of my apartment in Florida after a three-day drive from Iowa.  The day I got the apartment (03/12/15), I called National Relocation Van Lines Customer Service to find out if they knew my exact delivery date/time.  It was at that time that Customer Service (Phyllis) told me that the movers had run into bad weather and would be delayed "at least a week."  After picking my jaw up off the floor, I purchased an air mattress and lawn chair, some paper plates and paper cups, and "camped out" in my new living room.  According to the contract, I should receive my items no later than 03/22/2015 (they will tell you they have "ten days from the estimated delivery date" to get your stuff to you).  However, I called again on 03/17/2015 to get an update on the move and was told by Customer Service (Eric) that the movers "should" be here between 03/22/2015 and 03/27/2015.  No reason for this delay was given.  I started my new job on Monday, 03/16/2015.  It was necessary for me to purchase uniforms (I had only packed two sets of scrubs).  I continued to sleep on my air mattress while waiting for my belongings to arrive.  No one bothered to call me to inform me there was a delay either time .. I had to call them.  I have never received a return call or email from Leo about this situation.  I also did not receive a return call or email from Phyllis in Customer Service.  My furniture and belongings finally arrived mid-day on Friday, 03/27/2015.  I knew that there was a $75 charge for each set of 8 steps after the first 8.  There were exactly 24 steps, but I was given a $75 "discount" and only made to pay $150.  If the firsts 8 steps don't count, do the math.  No discount, no apology … and I was told to “call the office” related to the broken items I found as I unpacked.  They also hit the wall of the apartment with a piece of furniture.  While they were still here, I sent a picture to the apartment complex office to get an estimate of what this might cost for drywall repairs.  The off-hand comment from one of the movers to his "boss" was, "I just finished a job for a drywall company..don't let them take you.  That shouldn't cost more than $100."  I would not recommend this company.

Service cost: $5690

My experience with this company was horrible. The first offence was when they doubled the quoted price they gave me after all my stuff was already on the moving truck, they claimed the price is often higher because of extra boxes. I had 4 extra boxes and they tried to charge me $2,000 more. The estimate was $2450, the attempted to raise the price to over $4500. I talked them down to $3,300 feeling I had no choice because they already had my stuff. The next issue was scheduling the delivery date. I needed to get permits for the town to mark off parking for the truck and they needed a delivery date. I scheduled this for June 27th (though my contract said July 1-6). I asked if it would be a problem that is was not in the contract window and they said no. Two days before the move I left two voicemails to see if they were going to come, then I had to call at least 4 times (I think more) the day before the move to find out they were not coming. The move was bumped to the following Thursday, then Friday, then Sunday- I had to call each time to find out they were not coming. Upon receiving my things 2 chairs were broken and cannot be used, two glass table tops were missing and when I asked the movers they stated perhaps they were packed in a box (they were not), they brought in 2 things that were not mine, including a glass picture that was shattered and glass was all over my floor.  My bike handles are sideways and this may not be able to be repaired (I do not have the tool to even check, so I will need to take this to a bike repair shop). A glass was broken. They trudged dirt on a light carpet on a sunny day (because the furniture was clearly stored in mud (the bottom was clean when they took it form a white carpeted room). The boxes looked as if they had been thrown, even those marked fragile. I called to ask for compensation for the damage and have not received a phone call back. I sent an email with pictures of the damage and have not been contacted back.

Service cost: $3300

I searched for nearly 1 week to get a Mover that would be detailed and professional about their service.  I spoke to 6 different companies including National Relocation Van Lines. the majority of the companies I talked to were pushy and impatient when it came to asking questions, all they were concerned with was getting our deposit immediately.   I worked with Alex Getty during the whole process on planning our 4 bedroom relocation.  He was prompt with returning emails and calls, but most of all he was patient with all the questions my wife and I threw his way.  His replies and answers were very detailed in what to expect and how to prepare for our cross country relocation.  He gave advice on what to and how to pack  fragile items for the relocation as well as referred us to a few services for  Wood Crating Specialty items that we absolutely wanted to arrive safely.  He also referred an excellent Car Transport company( Midsommar Services ask for Gordon) for our 2 vehicles we needed Shipped.  The movers that arrived , Eugene was the Foreman, were excellent.  They wrapped and protected our Furniture extremely Well.   The crew on delivery just as good.  They unloaded and reassembled our furniture with ease.  We did have a few pieces that were scuffed, but that is to be expected with a cross country move.  We purchased the additional protection coverage so we didn't mind the minor stuff. They weren't the cheapest, however, the price was in our budget and were very satisfied with the level of service we received.  Our advice to those looking for movers would be take your time and don't get pushed in to selecting a company until you are comfortable with the information presented to you.  Ask for Alex he is very informative and helpful with what to expect.  .

Service cost: $6800

I am still in the process of being moved from Clearwater,FL to final destination in Leesburg,VA. I have been generally satisfied with the sales person, Alex Getty but, other than being promised help and apologizing for the mixup with my move, Alex has not been able to help. I felt that I was treated extremely rudely by the forman of the movers upon pick up of my furniture. I was not credited with items that your company had agreed to include in the estimate and was basically forced to sign paperwork that made me pay a much higher price than was agreed upon and I was made to sign documents that showed my having selected no insurance for my furniture vs the full value coverage that I paid for. I will not go into some of the other rude comments that the forman made to me.Furthermore, I am getting no response from anyone when asking for documentation for this insurance of at least an email stating that the furniture has been insured. Unfortunately, so far my experience has been very stressful to say the least. I am still hoping that we can straighten this situation out but am losing hope.

Service cost: $3650

I did not know how the company was until I saw someone moving and I asked that person about the company and they said they were satisfied. But after I experienced the service myself I was very pleased with the two movers I had. They were careful with my items, they packed with care and once we got to the storage place, they got everything in, which I didn't think all my items will go in. They both packed everything so well and neat, and how I wanted it to go. So I would recommend them to my friends. And your price was cheaper than some of the other places I called. Just wanted to let you know I did went through the phone book first before I decided to hire your company, Just tell the two guys that help me that they were friendly, caring of my items, very professional and excellent customer service and always smiling. Thank you!

Service cost: $3541

I hired National to move my elderly mom from South Carolina to North Carolina.  They were two days late and we were sitting on pins and needles because we had lots of things to do before leaving SC, including the arranging of the closing.  Once they arrived, the fees were increased dramatically because my mom had more items than originally stated and they would not deliver them until we paid the balance in cash or with a cashier's check.  It was too late in the day to get either.  My moms things were taken to storage and, again, were promised on a certain day and were not delivered to North Carolina until 4 days later.  I understand that sometimes problems occur, but we met with delays on both ends of our move and my goal was to move my mom with as few hassles as possible.  The exact opposite happened!  I would not recommend this company.

Service cost: $2800

Don't believe a single positive review. These people are criminals. They tripled our quote after the moving truck drove away and demanded full payment before I could even check the evidence. They used 400 dollars of packing materials without my consent, violated the guaranteed dates we paid for, broke and lost items, and tried to EXTORT A BRIBE FROM US TO BREAK THE LAW. Every which way they tried to take us for more money, with made up fees and falsified information. And don't try to complain. Their customer service division DOESN'T EXIST and the addresses this company lists (linked to several DOT numbers) are APARTMENT COMPLEXES. I did a YOUTUBE series on my experience with this moving company. Please watch my videos! They explain the WHOLE story. I'm also fairly certain that these guys are linked to some kind of criminal organization. We've been in contact with a few different news stations and lawyers to look at our case and as soon as they start to dig for info, they stop taking our calls and end communication. Run away! Run far away!

Service cost: $7000

STAY AWAY if you want your furniture. The company refuses to deliver my furniture. They have had my furniture for 3 months and will not bring it to me. The contract stated they would pick it up from Bryson City , NC on August 6th and deliver to
Pensacola, Fl on August 14th. Instead it is in a warehouse in Charlotte, NC and they have told me they will NOT bring it until another load comes this way.They have taken over $1000.00 and will not return my money or even a phone call. Eric, Jessica, Amber.. no one! I have left 12 messages for Phyllis..no return call, EVER! The owner does not speak to customers. I have reported them to BBB and Dept of Transportation. They do not care that I have no furniture or bed. I trusted them!! I call them at least 2X a week They told me I could come get it from Charlotte, NC, but would not guarantee anyone would be there to open the warehouse and would not return ANY money. Essentially, I have paid them to steal my furniture..they have it and won't return it to me! PLEASE, PLEASE, PLEASE, save yourself sleepless nights.

Service cost: $1526

Con artists posing as moving brokers caused me medical harm and destroyed our things. This complaint is about White Horse A&S llc, aka National Relocation Van Lines, aka National Relocation Solutions (they clearly hide alternate identities to prevent customers from seeing complaints such as this - I'm complaining against White Horse, but they don't use that name, at all, they go by National Relocation to fool the customers). They scheduled a pick-up date of July 6, but did not arrive. When we called, they told us they would arrive on July 7, which was after the time we were contractually obligated to be out of the house. They scheduled a delivery of July 13, but did not arrive. When we called, they demanded $2,000 on top of the down-payment we had already made. We agreed because there was large medical equipment on board that I badly needed, and that we had only rationed about 2 weeks worth of medication since they promised a 1 week delivery. They knew about this beforehand, and were made aware of it again after this exchange, and they promised a delivery date of the 17th, which never arrived. Then they promised the 20th (the latest date contractually allowable). Still nothing. They then said that they had no idea there was a problem, despite the fact that we were calling nearly on a daily basis, and that our things would arrive on Aug 05. It's at that point I threatened to call the FBI, and then they offered a date of July 27th. Our things finally did arrive on July 27th, but not before several medical complications occurred, resulting in unnecessary suffering and medical procedures. Many of our things arrived broken, including both a couch and loveseat ($1,564), bunkbeds ($187), fridge ($899), and picture frames (negligible). There were also a variety of things missing, such as a traditional tea set I bought for my wife while I was working in Beijing in 2007-2008. When we complained, they directed us to some lackey complaint company called MovingClaims.net. This company has just as bad a reputation as National Relocation. The filing process with this company only takes into account damaged goods, not contract violations or anything else. Despite this, there were still significant delays, and we finally heard on Nov 17 that they were offering us $68. That's less than 1/1000 of what they actually owe us for the contract violations, resulting medical complications, and damaged items. So now we are forced to resort to hiring a lawyer. On top of all this, they violated several federal laws, including refusing to weigh/measure the shipment in front of us, increasing the non-binding price estimate by over 200%, and not providing a final bill of lading with full inventory of everything that was packed. This is not a real company, at all. They are a group of people scamming customers and holding their things hostage. We are now dedicated to taking them down, completely. Even if we never get our settlement, we will not stop until they close their operations entirely.

Service cost: $6000

Please do NOT use National Relocation Van Lines (aka Solutions) for your move! They will not return phone calls. They two men that picked up my stuff arrived very late in the day and yelled at each other in Russian the whole time. I was by myself and they split up so I couldn't watch or monitor what they were doing. They used $485 worth of packing material without my permission. They noted that EVERYTHING was scratched or damaged, which I didn't notice because they presented me with a stack of paperwork at 11 pm at night, I couldn't read their writing, and I just wanted them out of my house. The company charged me for 1600 cubic feet. When it was delivered, we measured and it was only 864 cubic feet. Even though we documented this with pictures (taken before unloading), witnesses, and even the drivers written agreement of our measurements, the company refused to reimburse us. Lastly, the driver Alex refused to deliver to my home, which was pure laziness and incompetence. In summary, National Relocation Vanlines overcharged me $4000 and cost me an additional $1100 in damages and storage rental. I was offered less than $100 in settlement.

Service cost: $9203

WARNING!! Six months and waiting…

Last July (2015), after the death of my father, I hired National Relocation Van Lines to move my mother’s effects from Iowa to Idaho. I spoke with Michael Alexander by phone…I felt I was in good hands. The movers picked up in Iowa…no problems on that end. When the driver dropped off in Pocatello, Idaho, I informed him that there was a second drop off location. He was surprised to learn this so I showed him the contract. Well, he says, yes, it’s on the contract but it wasn’t figured in the price ($3100.75)….I need another $100 cash. First red flag. I negotiated that sum down to $50. I helped him unload…at the end, I told him that I was short a second wardrobe box and a table top. No, he insisted, this is all. Off he went. Well, a few days later Jessica contacted Nick, the original (pick up) driver, who thankfully remembered the second wardrobe box. Finally, someone believed me. Jessica apologized and said that next time a truck passed through our area, the driver would drop off the rest of my load. Ok, I gave it time…months went by…no delivery. Finally, Jessica said that they would UPS the box and table top to me. Well and good, but the shipment was always delayed. Then I was told that it would cost $200 to ship the box and table top…and that I would be required to split the expense. You’re kidding me, right? The contract stated that NRVL would move all for $3100.75 (exorbitantly high for the small load). After all National Relocation Van Lines has put me through (having violated the contract), did they actually think I would send more money?! That would imply trust, which, on my side, doesn’t exist. So, there it sits. Six months later and my ninety-year-old mother props up one side of her desk with cardboard boxes (NRVL has the legs) and uses an old card table as furniture. Do I believe that a truck will one day come through and drop off the rest of the load? Yeah, sure, and in Santa Claus, too.

Service cost: $3101

My family and I have moved several times over the years and have used multiple moving companies and have never had a problem until our last move when we hired National Relocation Vanlines to do our move from Iowa to South Carolina in July 2015. After they loaded our belongings onto the truck, the price had somehow tripled from the estimate given to us by Michael. When we questioned it, Nick, the driver, stated they were well within their rights because it was just an estimate. They never physically came to our house to look at our belongings to give an estimate like most professional movers. They did it over the phone. And when Nick loaded our belongings onto the truck, he never marked our items or provided an inventory of any kind even though I asked for it several times. Nick's response was "That's just a waste of time. You don't need one". When the price tripled and we refused to pay that, Nick told us he would take our stuff to a warehouse while we worked things out with Michael. There was no working things out with Michael or with Jessica. We had difficulty getting through to anyone and they would not return calls. When we did talk with them, they simply said we had to pay the tripled price or we wouldn't get our stuff. So we began saving up to try and get our stuff back. Finally, we began looking further into this company and learned that the reason we hadn't seen the bad reviews was because they changed their names, locations, contact number, etc. so people don't realize what company they are hiring. I learned from the DOT that there were multiple complaints against them and that they had lost their license/authority to operate in September. Even though they had lost their license, they were still demanding payment from us to deliver our stuff, which they couldn't legal do now and they knew that. We confronted them on not having their license anymore and after several more weeks they agreed to let us have our stuff transferred from their warehouse to another moving company, which cost us additional money to do, and then have the new moving company ship our belongings to us. But everything was done in a very unprofessional way. They never did reveal the address of the mysterious warehouse to us. They took our stuff to another location where we had arranged to transfer it to the other company. It took us 5 and a half months to get our stuff back and when we did, several items were damaged. We got our belongings back just before Christmas. This was the worst moving experience of our lives. After talking with an attorney and trying to negotiate but getting nowhere, we actually thought we had lost everything and would never get it back. Don't use this company!

Service cost: $5000

My husband and I were extremely pleased with National Relocation van lines. The three men who came to help us move were prompt, very quick, and respectful of our items. They were professional, friendly, and finished our move in well under the estimated time with no damage to any of our items. The office staff we worked with were also very friendly and extremely prompt in their responses to any of our questions. They also structured our move to best fit our needs (like adding a third guy to make things run smother since we were on the second floor with no elevator) If I need to move again I will definitely use them!

Service cost: $1857

Not only was my move a success but I also paid less money in the end. I was over quoted purposely so in the end I would pay less and I did. And when I say my move was a success, it really was. The movers got to both locations on time and when they said they would. Times and dates never changed and always stayed the same on the quote. The movers were really awesome! They moved fast but they wrapped up my things so perfectly. At the delivery end my things arrived in great condition and nothing was missing or damaged. They even put everything where I wanted it to be. I really appreciated all of their hard work and efforts!  
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Service cost: $2795

Worst Moving Company Ever a total scam! After I signed up for my move I decided I should look up some reviews on this company!  I found this website and was concerned after I read some of these reviews so I called Michael Alexander Back and questioned him directly about these negative reviews and he had an answer for everything.  I told him that my family has been through a lot and please tell me that you are trustworthy and will not screw us over.  I told him that if we had a great experience I would write a great review and if I did not I will tell everybody I could not to use this company!!  WELL HERE I AM MICHAEL YOU LYING SCUMBAG!!  My wife went room by room explaining exactly what we had including some industrial sewing machines that she gave him the measurements on and he totally under estimated our move.  It cost me double what he quoted and like other people have stated it is a total bait and switch!  Then they tell us the date they will deliver and then the day before we call and they say oh no it will not be tomorrow it will be 6 days later!  Here we are in our other house with no furniture sleeping on the floor and my son on the dog bed for a week and they did not even care!!   Once they get your money and load your stuff you are at their mercy!  Some of the furniture was damaged and I was so tired of dealing with these crooks I did not have it in me to fight about the damage!!  I am living up to my word Michael and writing my honest review about your company and horable lying service!!  I don't know how you sleep at night when you are able to lye to someone's face when they tell you not to screw them over because you have been through a rough time!!  What has this world come to??  I not only had to pay double for another company to get the rest of my stuff I also had to make two trips on my own with uhaul trucks 10 hr drives each way!!  Spend the extra money on a reputable national company because in the long run you are going to spend at least that much or more with these scumbags along with a lot of stress and headaches!!  by the way his original quote was $5200 and after they loaded the truck it was $8000.  That does not include having to pay another company $2600 to get the rest and two plane tickets and two uhaul rentals to get what he underestimated.  ALWAYS GO WITH A COMPANY THAT COMES OUT TO DO A VISUAL ESTIMATE.  THIS OVER THE PHONE CRAP IS JUST A BAIT AND SWITCH!  I feel bad for there drivers because this Michele guy sends them into these hostile situations every day with his Bait and switch tactics!  DO NOT USE THIS COMPANY!!RUN! Andy Winecoff.

Service cost: $8000